Version 1.2. Latest update: 01/05/2021

Privacy Policy


At Officexlr Business Solutions Private Limited, doing business as “Doubletick” (Referred here as “We”, “Our”, “Us”), accessible from https://getdoubletick.com, one of our main priorities is the privacy of our customers, end-users and visitors. This Privacy Policy page contains types of information that is collected and recorded by Doubletick and how we use it.


If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.


This Privacy Policy applies to our online activities and is applicable for visitors to our website, customers, and end-users of our Products, applications on various apps and platforms including chrome extension, web and mobile app, and any other services provided by Doubletick with regards to the information that they shared and/or collect in/by Doubletick.


Consent

By using our website, product or any services, you hereby consent to our Privacy Policy and agree to its terms.


We may collect information from you when you:

  • Visit any of our websites or web portals;
  • Signup or Create an account, or manage your account;
  • download any of our applications;
  • Contact us for Technical or Non-technical Support,
  • Communicate, ask questions, raise queries or request assistance to interact to us via various communication mediums;
  • Participate in demonstrations, webinars, surveys, or other marketing interaction;
  • Interact with our other end-users, customers or guests on our forums;



Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.


When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and mobile number.


When you use our service, We collect information required to identify the electronic mails sent through the Service:

  • information of the recipients;
  • the subject of the email;
  • date and time in which the email was sent.

We also provide the information when you use our service:

  • open confirmation;
  • time of email opening;
  • number of times the recipient has opened the email;
  • browser used by the recipient who opened the email;


Use of Google’s APIs

Doubletick use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.


How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our Product
  • Improve, personalise, and expand our Product
  • Understand and analyze how you use our Product
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the product, and for marketing and promotional purposes
  • Send account-related information to you, such as information regarding the Service, Billing, and changes to our terms, conditions, and policies;
  • Protect our rights, privacy, safety or property, and/or that of our affiliates, you or other third parties.

Doubletick guarantees that:

  • No one at Doubletick reads your emails
  • Doubletick will never send emails on your behalf
  • Doubletick will never share the content of your emails with third parties
  • Doubletick doesn’t access and store the body of your emails.



Log Files

Doubletick follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.


Cookies

Like any other websites, products and services, Doubletick uses 'cookies'. These cookies are used to store information including visitor’s or user’s preferences, and the pages on the website or product or platform that the visitor or user accessed or visited. The information is used to optimize the user’s experience by customizing our web page content and product feature based on the user’s browser type and/or other information.

For more general information on cookies, please read "What Are Cookies".


Online Tracking and DNT Signals

We and our third-party service providers may use cookies, pixels or other tracking technologies to collect information about your browsing activities and your use of the website to send targeted advertisements. Our Site currently does not respond to "Do Not Track" ("DNT") signals and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do respond to DNT signals in the future, we will update this Privacy Policy to describe how we do so.


Sharing and Disclosure of personal data or information

We may share your Personal Data with third parties without further notice to you, unless required by the law, including:


Third-party Vendors and Service Providers - To assist Doubletick in operational needs and to perform certain services and functions, we may share Personal Data with vendors and service providers.

We may share your information with our channel partners, consultants, and implementation or development partners to assist us in business operation and communicate with you on behalf of us.


Law enforcement authorities - If required, by law that such action is mandatory to comply with a legal obligation, including:

  • to meet national or state security
  • Law enforcement requirements,
  • Protect and defend our rights or property,
  • Prevent fraud,
  • Prevent scams
  • Prevent criminal activities
  • Protect the personal safety of users or the public.
  • Prevent legal liability.

If we are involved in a share transfer, merger, acquisition, reorganization, bankruptcy, financing due diligence, receivership, sale of all or a portion of our assets, or transition of service to another provider, we may share your personal information in the diligence process with other parties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction along with other assets.


Security

You use the Service at your own risk. We implement reasonable measures to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration or destruction. However, no Internet or e-mail transmission is ever fully secure or error-free. Therefore, you should take special care in deciding what information you send to us through any service or e-mail. Also, we are not responsible for circumvention of any privacy or security measures available in the Platform, or third party websites.


CCPA Privacy Rights

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business deletes any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.


GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.


Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Doubletick does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.


Changes to the privacy policy

We may change this Privacy Policy at any time. We shall post an updated version on this page, By continuing to use our Service or providing us with Personal Data after we have updated Privacy Policy, or notified you, you consent to the revised Privacy Policy and practices mentioned in it.